Frequently Asked QuestionsDo you have insurance? Yes, I have Professional Indemnity and Cyber Risks cover. Are you GDPR compliant and ICO registered? Yes, I am. How do I book my 30min free discovery call? Just click on the pop-up Calendly button or go to the contact page. What do I need to do before the discovery call? Nothing! Whether you already know what you would like to delegate or not, we can speak about it during the discovery call. What happens after the discovery call? I send you a bespoke service proposal. What happens after I approve the service proposal? I send you a digital service agreement. What happens after I signed the agreement? We set a start date and briefing call! When does the time tracking start? From the briefing call on the first date of services. When and how do I get invoiced? In the first 5 days of the month you get an invoice for the previous calendar month. What are the payment terms? 7 days from invoice date. Can I get a time tracking report with my invoice? Absolutely! I use Toggl and all invoices are sent with their correspondent report. Are catch up calls charged for? Yes, whenever we are talking about your business. I stop the timer when we stay a bit longer just chatting away. What happens outside of working hours? You can email me anytime. And once you are a client you can WhatsApp me for any emergencies. Can I switch between PAYG and retainer? Yes, you can! What happens if I change my mind or need to cancel the agreement? On a PAYG rate you just let me know, no hard feelings! On a retainer rate I ask that you kindly give me a months notice, no hard feelings! Could we meet in person at some point? Yes! I have met some of my clients throughout the years, but it is not mandatory for either party.